Shipping and returns policies
Orders are processed and shipped within 2 business days. No shipments are made on Sundays, international or national holidays in the case of Peru. All orders are sent from Lima and the delivery time depends on where the order is sent. Orders are shipped through FedEx. Free shipping within Peru.
If you have selected the international shipment at the time of payment, the total of your order will be calculated in the order. The shipping period depends on the country to which we send. The tracking is available for packages sent outside of Peru.
We guarantee the quality of our products. If you are not completely satisfied with your purchase, you can return it within 30 days by contacting our team. Write to [email protected] To facilitate the help, include your order number in the email of the application.
Please note that customers are responsible for the shipping costs of the return of the item. The refunds that are issued will be for the price of the product and will be processed once the non-damaged items are received. The cost of return shipping is the responsibility of the customer.
The changes will be handled as a return and reorder. Please return your item and then make a new purchase on our website as a new transaction. We will resolve any doubt about the process, do not hesitate to send an email to our customer service team at [email protected] complete the contact form below.